Shipping policy

This policy applies solely to orders shipped to addresses inside the United States. It is meant to make sure you are aware of our shipping policies and procedures. By placing an order with us, you agree to the conditions below.

Last updated: October 7, 2026

COSTS OF SHIPPING

All purchases shipped within the United States are eligible for free shipping.

TIME FOR HANDLING AND TRANSIT

Order processing (handling) takes 2 to 3 business days (Monday to Friday). Once your order ships, packages are typically in transit for 1 to 4 business days (Monday to Friday). In total, most orders arrive within 3 to 7 business days of being placed. Delivery times are estimates and are not guaranteed; carrier delays, weather, and holidays can add time. You will receive tracking information by email once your order ships. If your order has not arrived after the estimated window, please contact us.

SPLIT SHIPMENTS

If your order contains more than one item, it may ship in separate packages and arrive on different days at no extra charge.

SHIPPING ADDRESS

Please make sure the address you enter at checkout is complete and correct. We are not responsible for orders delivered to an incorrect or incomplete address entered by the customer, and re-shipping or re-routing costs in that case are the customer's responsibility. We are unable to change the delivery address once the shipment is on its way. If you need to change the address, contact us within 24 hours of placing your purchase at Support@Finefiltersstore.com or phone +1 732-908-7681.

LOST OR MISSING PACKAGES

Once the carrier's tracking shows your package as delivered, it is considered delivered. If tracking shows delivered but you did not receive it, please check around your delivery location and with neighbors, then contact us within 7 days of the delivery date and we will work with the carrier to investigate. If a package is lost in transit, contact us and we will help resolve it.

CANCELLATIONS

If you change your mind before receiving your order, you may cancel at any time before the order ships by emailing Support@Finefiltersstore.com. If your order has already shipped, please review our Refund Policy.

DAMAGED PACKAGES

If your package arrives damaged, please contact us within 7 days of delivery at Support@Finefiltersstore.com with your order number and photos of the package and the item. If the carrier is still present, you may also refuse the damaged package. We will replace the item or refund you as described in our Refund Policy.

Please contact us if you have any questions or complaints:

PHONE: +1 732-908-7681

EMAIL: Support@Finefiltersstore.com