Refund Policy

Returns

 

We offer a 30-day return policy. If more than 30 days have passed since your purchase, we are unable to offer a refund or exchange.

To qualify for a return, the item must be unused, in the same condition in which it was received, and in its original packaging.

A receipt or other proof of purchase is required for all returns.

Please do not send your purchase back to the manufacturer.

To request a return, email support@finefiltersstore.com to obtain an RMA number. Returns sent without prior authorization may not be accepted.

 

Refunds

 

Once your return is received and inspected, we will notify you by email that your return has been received and whether your refund has been approved or denied.

If approved, your refund will be processed within 1 business day and issued to your original payment method. Your bank or credit card provider may require additional time to post the refund to your account.

 

Late or Missing Refunds

 

If you have not received your refund:

  • Check your bank account again.
  • Contact your credit card company, as posting times may vary.
  • Contact your bank, as processing delays may occur.
  • If you have completed these steps and still have not received your refund, contact us at support@finefiltersstore.com.

Sale Items

 

Only regularly priced items are eligible for refunds. Sale items are final sale and are not refundable.

 

Exchanges

 

We replace items only if they are defective or damaged.

If you need to exchange an item for the same product, please contact support@finefiltersstore.com for assistance.

 

Return Shipping

 

Customers are responsible for return shipping costs unless:

  • The item received is defective.
  • We shipped the wrong product.

In those cases, Fine Filters will provide a return shipping label.

Original shipping charges are non-refundable. If return shipping costs are paid by Fine Filters for a return that does not qualify for free return shipping, those costs may be deducted from the refund.

Exchange delivery times vary depending on your location.

For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Fine Filters is not responsible for returned packages that are lost in transit.