Refund policy
RETURN AND REFUND POLICY
Last updated: October 7, 2026
Returns
You may return most items within 30 days of delivery for a refund or exchange. To be eligible, your item must be unused, uninstalled, and in its original packaging and condition. We ask for your order number or other proof of purchase.
To start a return, email Support@Finefiltersstore.com with your order number and the reason for the return. We will reply with a return authorization (RMA) number and instructions. Please do not send your purchase back to the manufacturer, and please do not ship a return without an RMA number, as we may not be able to accept it.
Items we cannot accept back
Filters that have been installed or used (water or air run through them), items returned without an RMA number, and items marked "Final Sale" or "Clearance" on the product page cannot be returned, except where covered by the Fit Guarantee or the damaged, defective, or wrong-item section below. Test-fitting a filter to check that it fits does not count as use.
Our Fit Guarantee
If a filter you bought from us is listed as compatible with your appliance model but does not fit it, contact us within 30 days of delivery at Support@Finefiltersstore.com with your appliance model number and a photo. We will send you the correct filter or refund you in full, as you prefer, and we will cover the return shipping. The filter must be unused (test-fitting is fine) and in resalable condition. The Fit Guarantee does not apply if you ordered a filter that is not listed as compatible with your model, or if the model number you gave us was incorrect.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or is not the item you ordered, contact us within 7 days of delivery with your order number and photos. We will replace the item or refund you in full, and we will provide a return shipping label if a return is needed.
Refunds
Once we receive and inspect your return, we will email you to confirm it arrived and whether your refund is approved. Approved refunds are processed within 1 business day and issued to your original method of payment, for the amount you actually paid for the item. Your bank or card company may take additional time to post the credit.
Purchases made with a discount code are refundable at the price you paid after the discount.
Exchanges
We replace items that are defective, damaged, or do not fit. If you need to exchange an item for the same item or for the correct filter, email Support@Finefiltersstore.com and we will tell you how to proceed.
Return shipping
Returns go to: Fine Filters, 4 Elacqua Blvd, Parlin, New Jersey 08859, after you receive an RMA number from us. Except for the Fit Guarantee and damaged, defective, or wrong-item cases above, you are responsible for the cost of return shipping, and that cost is deducted from your refund. Shipping costs we originally charged are non-refundable. If you are returning an item worth more than $75, please use a trackable service or purchase shipping insurance, because we cannot guarantee that we will receive a return that is lost in transit.
Late or missing refunds
If you have not received your refund, first check your bank account again, then contact your credit card company, then your bank, as it can take some time for a refund to post. If you have done all of this and still have not received your refund, please contact us at Support@Finefiltersstore.com.
Cancellations
You may cancel an order at any time before it ships by emailing Support@Finefiltersstore.com. Once an order has shipped, please follow the return process above.
Contact us
Fine Filters, 4 Elacqua Blvd, Parlin, New Jersey 08859
Email: Support@Finefiltersstore.com
Phone: +1 732-908-7681
